Executive - Customer Support - Helpdesk (1-5 Yrs) Bangalore (After-Sales/Customer Service)

Must-Have- Serving as the first point of contact for customers seeking technical assistance over the Phone & Self-Service tickets / Chat- Willing to work in night shifts over prolonged period- Excellent written & spoken communication skills- Demonstrate effective soft skills, active listening skills and ability to empathize with customer s situation- Effectively manage length of calls, handle time, and after call work- Walk the customer through the problem-solving process- Determining the best solution based on the issue and details provided by customers- Provide accurate information on IT products or services- Good troubleshooting skills involving:O Assisting users with password resets and account unlock for reported incidents and requests.- Performing remote troubleshooting through diagnostic techniques and pertinent questions- System boot issues and Microsoft Office related issues (ref:updazz.com)

Payroll Type : Permanent