Executive - Customer Care (0-4 Yrs) Any Location (After-Sales/Customer Service)

- Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per script.- Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.
-Analyzing and reporting customer data to devise new strategies or update the existing ones- Communicating with them through various omnichannel channels, including email, social media, phone or SMS- Making appointments that fit into the schedule of the client and the customer.- Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion.- Assisting them if they are facing a problem and troubleshooting it.- Ensuring the customer has a positive experience with the company.- Fostering a healthy relationship between the client and the customer.- Overseeing timely delivery and payment of sales orders.- Handling all Voice and Non-Voice Processes in BPOs & Call centers. (ref:updazz.com)

Payroll Type : Permanent