Desktop Support Engineer

Develop IT infrastructure for the organization.
Support and resolve IT and systems-related issues reported by employees.
Should know Windows system.
Basic understanding of Microsoft OS internals.
Experience with System Installations, Hardware Upgrades, and Application Installations on Windows, Linux, and Mac OS platforms.
Troubleshooting problems related to hardware/software/networking.
Evaluate and recommend new technology as it relates to the end-user.
Provide IT Operational support by resolving incidents, requests, and problems associated with various IT systems.
Interface with other Core Services teams to solve complex issues.
Create / Maintain support solutions and documentation for the service desk.
Network: Deploy and maintain site network infrastructure to ensure performance and reliability for local LANs, Internet, and corporate WAN connectivity.
Access management: Maintain accurate and updated IT Asset Management inventory to keep track of our equipment.
CCTV and Biometric maintenance.
Configuration of LAN Printers, Wireless printers, USB Printers, scanners, etc.
Backup Management.
Responsible for Email Account Management.
Responsible for restoration of the data and user data validations.
Responsible for IT Related Purchase Activities including Purchase requisition creation, Vendor Coordination, and negotiations, Collecting budgets & Quotations, Technical Confirmations, Etc.
Security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, etc.
Key Performance Indicator:
Resolution of all tickets within SLA.
Emails and availability.
Taking ownership of issues.
Backup of critical services.
Desired Candidate Profile
Hardware and Networking knowledge with CCNA additional Advantage
Knowledge of Microsoft products
Excellent troubleshooting skills
Good knowledge of Internet security and data privacy principles
Perks and Benefits
10K Salary
1 lakh health insurance after 6months of joining.