General Manager - Customer Service - Automobile (8-20 Yrs) Mumbai (After-Sales/Customer Service)

We are hiring for the position, General Manager Service for a leading automobile dealership company in India.Experience: 8-20 yearsLocation : Mumbai (on-site)Ideal candidate :We are seeking a dynamic and experienced General Manager of Service with 8-20 years of experience within automobile industry in Mumbai to lead the service department. The ideal candidate will have a strong background in automotive service management, excellent leadership skills, and a proven track record in driving operational excellence and customer satisfaction.Key Responsibilities :1. Operational Management :- Oversee daily operations of the service department, including repair, maintenance, and customer service.- Ensure the department operates efficiently, meets productivity goals, and adheres to service standards.2. Team Leadership :- Lead, mentor, and develop service team members, including service advisors, technicians, and support staff.- Conduct regular performance evaluations, provide training, and foster a positive work environment.3. Customer Service Excellence :- Develop and implement strategies to enhance customer satisfaction and retention.- Address and resolve customer complaints and concerns promptly and professionally.4. Financial Oversight :- Manage the service department s budget, including expenses, labor costs, and parts inventory.- Monitor and analyze financial performance, including revenue, profitability, and cost control.5. Process Improvement :- Identify opportunities for process improvements and implement best practices to enhance efficiency and service quality.- Ensure compliance with dealership policies, manufacturer standards, and industry regulations.6. Inventory and Resource Management :- Oversee the management of parts and inventory to ensure availability and minimize downtime.- Coordinate with suppliers and vendors to procure necessary parts and tools.7. Sales and Marketing :- Develop and execute marketing strategies to promote service specials, warranty programs, and maintenance packages.- Collaborate with the sales team to identify and address potential service- related sales opportunities.8. Reporting and Analysis :- Prepare and present regular reports on service department performance, including key metrics and operational results.- Analyze data to identify trends, issues, and opportunities for growth and improvement.Qualifications :- Bachelor s degree in business administration, Automotive Technology, or a related field (or equivalent experience).- Proven experience as a General Manager, or similar role in an automobile dealership.- Minimum 2-3 years of experience in current role handling good volume of around 1500-1800 vehicles). Total Experience ranging from 8 to 20 years.- Strong knowledge of automotive service operations, repair processes, and customer service practices.- Excellent leadership, organizational, and communication skills.- Proficient in service management software and Microsoft Office Suite.- Ability to make data-driven decisions and manage multiple priorities in a fast-paced environment.Note :- The experienced professional with relevant experience should be currently living in Mumbai.- If your profile matches, we will contact you for further steps. (ref:updazz.com)

Payroll Type : Permanent