Customer Service Role - Insurance (1-3 Yrs) Anywhere In India/Multiple Locations (After-Sales/Customer Service)

-A role that offers a breadth of learning opportunities-Attractive Salary & Benefits-Flexible working optionsOur client is a professional company dedicated to providing comprehensive financial solutions. As a financial partner of our customers, we are committed to helping customers achieve their financial goals and ensure their financial security and success.The Job- Insurance Sales Customer Service is responsible for handling customers insurance purchase needs and service requests, providing efficient customer support and solutions.- They are an important point of contact between the company and customers, aiming to ensure customer satisfaction and maintain long-term customer relationships.Main ResponsibilitiesCustomer Consultation and Service:- Answer customers calls, emails or online chats, and answer questions about insurance products.- Provide customers with detailed explanations and suggestions on policy status, claims processing and insurance policy information.- Assist customers to complete service processes such as insurance application, renewal and modification.Sales Support:- Introduce the company s various insurance products, health insurance and vehicle insurance to potential customers.- Explain the advantages of insurance products, premium calculation methods and purchase processes to help customers make wise choices.Problem Solving and Complaint Handling :- Handle customer complaints and problems and ensure timely and effective resolution.- Coordinate internal departments, such as claims and finance departments, to handle complex customer issues and complaints.Recording and Reporting :- Record customer contact and service details to ensure that the information is accurate and complete.- Generate customer feedback reports and service quality analysis regularly to provide suggestions for improving customer experience.Sales Target Achievement :- Assist the sales team to achieve sales targets and promote the sales of insurance products by providing excellent customer service.Ideal Candidate :Insurance Product Knowledge : Familiar with various insurance products and services, and understand the basic concepts and policies of the insurance industry.Communication Skills : Excellent oral and written communication skills, and the ability to express complex insurance information clearly and accurately.Customer Service Skills : Good customer service attitude and problem-solving skills, and the ability to handle different types of customer needs and situations.Technical Skills : Proficient in using email, telephone and online chat tools, and familiar with common office software.Teamwork : Ability to work effectively with the sales team and other departments to achieve the company s sales and service goals.Education and Experience Requirements :- Academic background in related fields (such as insurance management, marketing, etc.) is preferred.- Candidates with experience in insurance industry sales or customer service are preferred. (ref:updazz.com)

Payroll Type : Permanent