Assistant/Deputy Manager - Operations - Customer Service (5-9 Yrs) Hyderabad (After-Sales/Customer Service)

Job Title: Assistant/Deputy Manager - Operations: Customer ServiceLocation: HyderabadQualification: GraduateExperience: 5 years of Experience in a customer service AM/DM/Supervisory roleManaging a team size of 50 Members.Job Summary :We are looking for a motivated and detail-driven Assistant/Deputy Manager - Operations: Customer Service to join our team in Hyderabad. The ideal candidate will be proficient in overseeing customer service operations, implementing process improvements, and leading a team to provide outstanding customer experiences.Key Responsibilities :1. Customer Service Excellence: - Ensure quick and effective resolution of all customer inquiries and complaints.
-Oversee customer interactions to ensure service quality and compliance with company policies.
-Create and implement customer service policies aimed at improving satisfaction.2. Team Management : - Conduct performance reviews and provide constructive feedback to team members.
-Lead team meetings to communicate goals, updates, and share best practices.
-Assist in recruiting, training, and supervising customer service staff to build an efficient and high-performing team.3. Customer Engagement : - Build and maintain positive customer relationships by ensuring their needs are met and expectations exceeded.
-Handle escalated customer issues and ensure timely resolution through follow-ups.4. Operational Efficiency : - Support in managing day-to-day operations of the customer service department.
-Analyze performance data to identify trends and areas for improvement.
-Prepare reports on performance metrics and customer feedback to enhance operational effectiveness.5. Process Improvement : - Collaborate with cross-functional stakeholders to develop and implement strategies for improving customer service processes.
-Stay informed on industry trends and best practices to ensure ongoing improvement.Note :- Salary: Best As per the Industry Standards- Have major Experience into B2CKey Skills :- Understanding of customer service technology- Team management and leadership skills- Strong communication skills- Proficiency in Telugu, Hindi, and English- Expertise in Microsoft Office, especially Excel and PowerPoint- Basic data interpretation and analysisInterested candidates are invited to submit their updated resumes. Join our team and take your career to the next level! (ref:updazz.com)

Payroll Type : Permanent