HCAH - Manager - Telesales (7-10 Yrs) Noida (Telesales/Inside Sales/BPO)

1) Managing call center operations2) Operations & People management3) Process management4) Managing inbound call center & its employees5) Ability to prepare & analyze call center reports6) Implementing sales strategies7) Responsible for achieving defined ratios metrics for processes Connect rate, Contact rate, Conversion, Sales per day, Churn/Attempt rate.8) Cancellations, complaints, Quality scorecards, Fatal error report etc.9) Handling escalated customer complaints10) Compiling & presenting sales reports (ref:updazz.com)

Payroll Type : Permanent