Check Your Loan Eligibility Click here
Home » Jobs » Team Leader Jobs in Gurgaon

BPO Team Lead

Negotiable
by TipTopJob
Be the first to contact
Visit Site
Job Specifications
Employment Type Full time jobs
Job Description

In these roles, you willbe responsible for:
stylemargin:bottom:11.0px:
:
Responsible for recruiting, training, mentoring, communicating job expectations, assigning tasks, planning, monitoring, appraising, reviewing contributions of team members and administering scheduling systems
:
Provide Management Information System (MIS) and operational statistics to the management, and share team members ' performance reports with them regularly
:
Prepare team members ' performance reports by collecting, analysing, summarizing data and trends
:
Planning and implementing strategies and operations, improving systems and processes
:
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analysis of the team
:
Responsible for developing, analysing, evaluating, delivering and interpreting projects ' key metrics. This includes presenting the metrics in an understandable and useable format for sharing with leadership
Required Skills for this role include:
stylemargin:bottom:11.0px:
:
Overall 4:6years of experience with customer focus and customer service skills
:
Excellent communication (written, verbal), listening, problem solving and people management skills
:
Good understanding of Microsoft Officetools
:
Analytical skills with experience in creating reports using data extracted from systems and tools
:
Ability to analyse and understand data related to project performance, SLAs, productivity, rostering, quality etc. and prioritize and repivot as necessary
:
Ability to manage key metrics for driving productivity and quality
:
Experience in handling a team as a subject matter expert (SME) or process expert will be an added advantage
:
Flexible to work in 24 x 7 environment
Job Type: Permanent
Share with friends    
About Employer
TipTopJob (Registered since June-2013)
Safety Tips
  • Do your own research before you apply
  • Avoid consultants who are impressed with your CV and want to sell you
  • Never pay for the job
  • There is nothing like easy money
  • Avoid upfront payments
  • Related Categories
    Accountancy JobsGraphic Designer JobsInbound JobsStudent Counsellor Jobs
    Similar jobs to "BPO Team Lead, Gurgaon"
    Most viewed Team Leader Jobs in Gurgaon
    Send me latest jobs by email
    Team Leader Jobs in Gurgaon
    Popular Cities
    AhmedabadBangaloreChennaiDelhiGurgaonHyderabadKolkataMumbaiNoidaPune
    All Cities
    AdilabadAgartalaAgraAhmedabadAhmednagarAizawlAjmerAkolaAlappuzhaAligarhAllahabadAlwarAmbalaAmravatiAmritsarAnandAnantapurAnantnagAndaman IslandsAnkleshwarAsansolAurangabadBahadurgarhBalasoreBangaloreBardhamanBareillyBathindaBelgaumBellaryBhadrakBhagalpurBharuchBhavnagarBhilaiBhilwaraBhiwadiBhiwandiBhiwaniBhopalBhubaneswarBhujBidarBikanerBilaspurChandigarhChandrapurChennaiCoimbatoreCuddaloreCuttackDalhousieDamanDarbhangaDarjeelingDavanagereDehradunDelhiDhanbadDharamshalaDhuleDibrugarhDimapurDindigulDispurDombivliDurgDurgapurDwarkaErnakulamErodeFaizabadFaridabadFirozabadGandhidhamGandhinagarGangtokGayaGhaziabadGoaGorakhpurGreater NoidaGulbargaGuntakalGunturGurgaonGuwahatiGwaliorHaldiaHaldwaniHapurHaridwarHazaribaghHisarHooghlyHoshiarpurHosurHowrahHubballiHyderabadIndoreItanagarJabalpurJaipurJaisalmerJalandharJalgaonJammuJamnagarJamshedpurJhansiJharsugudaJodhpurJunagadhKadapaKakinadaKalyanKanchipuramKannurKanpurKanyakumariKapurthalaKarimnagarKarnalKashipurKharagpurKochiKohimaKolarKolhapurKolkataKollamKorbaKotaKottayamKozhikodeKulluKurnoolKurukshetraLaturLucknowLudhianaMaduraiMalappuramManaliMandiMangaluruMathuraMeerutMehsanaMogaMohaliMoradabadMumbaiMuzaffarnagarMuzaffarpurMysoreNagercoilNagpurNainitalNamakkalNandedNashikNavi MumbaiNelloreNizamabadNoidaOngoleOotyPalakkadPanajiPanchkulaPanipatPathankotPatialaPatnaPorbandarPort BlairPuducherryPunePuriRaebareliRaigarhRaipurRajahmundryRajkotRamnagarRanchiRatlamRatnagiriRewariRishikeshRohtakRoorkeeRourkelaRudrapurSagarSaharanpurSahibzada Ajit Singh NagarSalemSambalpurSangliSangrurSataraSatnaSecunderabadShillongShimlaSilcharSiliguriSilvassaSirsaSolanSolapurSonipatSrinagarSuratThaneThanjavurThiruvananthapuramThoothukudiThrissurTiruchirappalliTirunelveliTirupatiTiruppurUdaipurUdupiUjjainVadodaraValsadVapiVaranasiVasaiVasco da gamaVelloreVijayawadaVizagVizianagaramWarangalZirakpur
    Clickindia Infomedia P Ltd

    ClickIndia enables micro and small businesses to go online. The online Marketplace now allows you not only to list your product & services, but also helps you personalise your online store with a website in less than 5 minutes. Sellers gain access to a vibrant marketplace with over 5 million buyers. For the buyers, the platform provides access to quality products and services from trusted sellers.
    Share
         
    © Clickindia.com. All Rights Reserved.
    {$notFound_page}