Customer Resolutions Professional - BPO (2-10 Yrs) Bangalore (After-Sales/Customer Service)

- Display effective collection techniques, call handling skills, and negotiate with confidence to obtain delinquency resolution.- Provide accurate and relevant information to the customer.- Inbound and outbound calls for loans current month owing through foreclosure (Customer Service and Collection Calls in English)- Effectively provide prompt, accurate and professional responses to customer inquiries- Successfully resolve routine inquiries regarding payments, escrow, loan terms etc.- Display active listening skills- Document loan activity on MSP- Actively collect on past due payments- Establish payment arrangements and determine strategies to resolve delinquency- Foreclosure questions and concerns- Determine the reason for default- Counsel customers about consequences of delinquency- Maintaining service levels and call center performance metrics - Schedule Adherence, Average Call Handle Time, Attendance / Availability- Payment Collection and Deal ProductionStable Internet connection - Hybrid work from home model. May be required to work in the office eventuallyEDUCATION / EXPERIENCE- College degree preferred- Open to College undergraduates with 12 months BPO experience preferable in collections department- Ability to handle customer escalations and is the go-to person for leadership to handle more difficult calls- Demonstrates positive attitude, adds to a positive team morale and is eager to take on and learn new things- Ability to work independently- 6 months - 1-year International voice experience Immediate joiner - 0-15 days- Excellent Communication skills - Both verbal and Written- Must be Willing to work on rotational shifts -Must be willing to work from office for initial 6 months - Educational Background - Any graduate( 12 is also fine) (ref:updazz.com)

Payroll Type : Permanent