CredFlow - Team Lead - Inside Sales - Business Loans (5-8 Yrs) Noida (Telesales/Inside Sales/BPO)

Job Description: Team Leader - LoansLocation: NoidaExperience: 4 years in telesales with at least 2 year in a team leadership roleEmployment Type: Full-timeEducation: Graduate in any discipline (MBA or equivalent is a plus)About the Role:We are seeking a proactive and results-driven Team Leader - Loans to oversee and drive the success of our telesales team. The ideal candidate will have strong leadership skills, a proven track record in sales, and the ability to motivate a team to achieve and exceed targets.Key Responsibilities:- Fully responsible for meeting and exceeding targets as assigned periodically- Manage relationships with different departments to assist in smooth and effective functioning of the department- Communicate effectively and ensure teams are abreast on all product updates and of any changes in the process- Proactively work towards identification and solution of potential service delivery issues- Provide quick and alternative ways and solutions to resolve any operational issues- Responsible for managing attrition within specified limits.- Maintain and analyze performance to ensure constant improvement- Monitor and conduct performance review with respective team members on daily/weekly/monthly basis- Constantly guide and motivate team members to better performance and improve the working environment.- Enable better performance / growth readiness for team members through coaching & mentoring- Ensure a minimum number of training hours per person in a given period - as either refresher training, new product, soft skills or behavioral.- Work towards ensuring zero cases of mis-selling / fraud in the processesKey Skills & Competencies:- Proven experience in telesales and team management.- Strong leadership and motivational skills.- Excellent communication, negotiation, and problem-solving abilities.- Analytical mindset with the ability to interpret sales data and market trends.- Ability to manage escalations and ensure customer satisfaction.- Strong organizational skills and attention to detail.Why Join Us?- Be part of a dynamic and growth-oriented organization.- Opportunity to lead a high-performing team and drive impactful results.- Competitive salary, performance-based incentives, and professional growth opportunities.- Supportive and collaborative work environment.How to Apply: If you re ready to take on this exciting challenge, send your updated resume with the subject line Application for Team Leader - Telesales. (ref:updazz.com)

Payroll Type : Permanent