Team Leader - Sales - BFSI - Loan Vertical (5-7 Yrs) Indore/MP (BFSI Sales)

Job Summary :The Retail Loans Team Lead will oversee the retail loans department, ensuring efficient processing, underwriting, and servicing of retail loan products. This role involves managing a team, ensuring compliance with regulatory requirements, and achieving business targets.Key Responsibilities :1. Team Management : - Lead, mentor, and motivate a team of loan officers and support staff.
-Conduct regular performance reviews and provide training and development opportunities.
-Ensure high levels of employee engagement and morale.2. Loan Processing and Underwriting : - Oversee the processing and underwriting of retail loan applications (e.g., personal loans, auto loans, home loans).
-Ensure timely and accurate processing of applications in compliance with company policies and regulatory requirements.
-Review and approve loan applications within delegated authority limits.3. Customer Interaction : - Handle escalated customer queries and complaints to ensure customer satisfaction.
-Maintain strong relationships with customers, providing guidance and support throughout the loan process.4. Compliance and Risk Management : - Ensure all loan processing activities adhere to internal policies and external regulatory requirements.
-Identify potential risks in loan applications and implement measures to mitigate them.
-Conduct regular audits and reviews to ensure compliance.5. Performance Management : - Monitor team performance against targets and KPIs.
-Develop and implement strategies to improve efficiency, productivity, and service quality.
-Prepare and present regular performance reports to senior management.6. Process Improvement : - Identify opportunities for process improvements and implement changes to enhance efficiency and customer experience.
-Stay updated with industry trends, best practices, and regulatory changes to ensure the team operates effectively.7. Collaboration : - Work closely with other departments, such as sales, credit risk, and compliance, to ensure seamless operations.
-Participate in cross-functional meetings and projects as needed.Qualifications :- Bachelor s degree in Finance, Business Administration, or a related field.- Minimum of 5 years of experience in retail lending, with at least 2 years in a supervisory or team lead role.- Strong understanding of retail loan products, credit risk assessment, and regulatory requirements.- Excellent leadership and team management skills.- Strong analytical and problem-solving abilities.- Exceptional communication and interpersonal skills.- Proficiency in MS Office and loan processing software.Preferred Qualifications :- Professional certification in finance or lending (e.g., Certified Lending Officer).- Experience with digital loan processing platforms.- Knowledge of the local market and customer base. (ref:updazz.com)

Payroll Type : Permanent