Advantage Club Technologies - Manager - Customer Success (3-7 Yrs) Mumbai (After-Sales/Customer Service)

Key Responsibilities: - Develop Customer Success Strategies : Collaborate with the creative team to maintain and evolve customer success strategies and best practices.
-Senior Management Communication : Effectively communicate with internal and external senior-level management to understand customer needs, enhance retention and growth strategies, and share key insights and learnings.
-Metrics Maintenance : Manage and maintain existing customer success metrics and data as directed by leadership.
-Client Collaboration : Collaborate with team members to strategize and problem-solve upcoming client meetings, ensuring alignment with customer success goals.
-Campaign Performance Analysis : Prepare documentation and visuals to demonstrate campaign performance to clients; analyze trends to identify areas for improvement.
-Customer References and Case Studies : Partner with sales and marketing teams to secure customer references and develop compelling case studies.- Customer Experience Improvement : Review customer complaints and concerns, proactively seeking opportunities to enhance the overall customer experience.- Brand Advocacy : Cultivate an enthusiastic customer base and identify brand ambassadors to amplify product benefits and value.
-Product Demonstrations : Conduct product demonstrations to showcase features and benefits for customers.
-Onboarding Process Improvement : Enhance onboarding processes to ensure seamless customer integration and satisfaction.
-Cross-Promotion Initiatives : Develop and execute reciprocal cross-promotion programs with business partners on social media platforms and coordinate online reviews to benefit both businesses mutually. Required Skills :- Bachelor s degree in Business Administration, Marketing, Communications, Information Technology, or a related field.
-Master s Degree in Business Administration is a plus.
-3-7 years of experience in customer success, account management, sales, or related roles within the B2B SaaS industry.
-Proven track record of managing client relationships and driving customer success in a fast-paced, dynamic environment.
-Strong understanding of SaaS business models and familiarity with CRM software (e.g., Salesforce, HubSpot) and project management tools.
-Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly and effectively.
-Analytical mindset with the ability to interpret data and make data-driven decisions to optimize customer outcomes.
-Demonstrated ability to collaborate and influence cross-functional teams to achieve customer success goals (ref:updazz.com)

Payroll Type : Permanent