Senior Program Manager - Merchant Experience (4-7 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

Job Title: Senior Program Manager (Merchant Experience)Company: BharatPeLocation: Gurugram, HaryanaJob Type: Full-timeAbout the Role:BharatPe is seeking a Merchant Experience Lead from a Tier 1 college to improve merchant satisfaction and retention. You will design programs, analyze data, and drive key projects to enhance the end-to-end merchant journey.Responsibilities:- Lead the roadmap for improving merchant contact experience and retention.- Design programs to improve CSAT, NPS, and key operational metrics.- Perform data analysis to identify trends and drive actionable solutions.- Develop customer communication strategies and streamline product messaging.- Manage cross-functional projects and collaborate with product, sales, and marketing teams.- Benchmark against global standards and foster a culture of continuous improvement.Qualifications:- Graduate from Tier 1 college (IITs, IIMs, NITs, etc.).- Solution-oriented, customer-first mindset.- Strong data analysis skills with proficiency in Excel, PowerPoint, and SQL.- Proven experience managing high-impact projects.Job Type: Full-timePay: 15.00-20.50 LPA (ref:updazz.com)

Payroll Type : Permanent