Manager - Client Relationship (1-2 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

JD OF CRM : Experience - 1 to 2 Years Only Female Candidates preferredQualification - Graduate Location - Manesar , Gurgaon Salary- 25K (3 LPA) to 30K (3.6 LPA)A CRM (Customer Relationship Management) Executive is responsible for managing and improving the interactions between a company and its customers.Their role typically involves :Customer Data Management :- Maintaining and organizing customer information in CRM systems to ensure it is accurate and up-to-date.- Customer Communication : Overseeing communication strategies, including emails, phone calls, and social media interactions, to ensure consistent and effective engagement.- Sales Support : Assisting the sales team by providing customer insights, managing leads, and tracking sales performance.- Marketing Campaigns : Collaborating with marketing teams to design and execute campaigns aimed at customer acquisition and retention.- Customer Service : Addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction.- Reporting and Analysis : Generating reports on customer trends, campaign effectiveness, and overall CRM performance to help guide strategic decisions.- System Management : Ensuring the CRM software is functioning properly, implementing upgrades, and training staff on its use. (ref:updazz.com)

Payroll Type : Permanent