Executive - Customer Care - Voice Process (1-2 Yrs) Bangalore (After-Sales/Customer Service)

Profile Summary :We are looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of company s client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service.Primary Job Responsibility :- Understands the various computer screens and how to utilize them effectively- Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff.- Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance.- Adheres to all company and specific Contact Centre policies and procedures- Completes any work as assigned by ManagementEducation and Essential Experience :- 6 months BPO or Travel experience- Graduate/Undergraduate- Excellent Written and spoken communication, - Computer Skills ability/experience using computer applications- Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)- Open to work in a voice environment Key Enablers :- Strong process orientation- High energy, High Integrity & Work Ethics- Strong interpersonal skills & ability to communicate effectively- Strong problem solving skills. (ref:updazz.com)

Payroll Type : Permanent