IT Technology Project Manager

What we offer
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Summary:
We are seeking an Application Service Manager (f/m/d) for Cloud Application Services Delivery Center .
SAP Cloud Application Services (CAS) provides a wide range of services for managing business process and application logic, data layers, application security, software releases, performance, integrations and adoption accelerator through a subscription. Our application experts are engaged in the Operating Phase (Run:phase) to understand customer 's needs, helping to define and scoping elements and outcomes aiming a delivery of service excellence.
We are seeking a motivated and dynamic professional to join our team as an Application Service Manager (ASM). The ASM will play a crucial role in driving customer engagement, promoting service excellence, and support upselling CAS offerings. This professional will also be responsible for managing the CAS engagement across the customer lifecycle and ensuring successful service delivery in line with customer expectations and satisfaction.
As an Application Service Manager you will:
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Be responsible for ensuring that the CAS services provided to customers meet the highest standards of quality. (Promote CAS service quality excellence and one:stop CAS experience)
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Point out proactively optimization, innovation, adoption and potential improvements to customer
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Play a key role in driving customer engagement. Driving CAS engagement as a trailblazer and support up:sell SAP 's products and CAS service portfolio
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Be responsible for ensuring the successful execution of the CAS engagement
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Collaborate closely with other SAP stakeholders
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Be the central role in orchestrating communication end:to:end
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Oversee and Lead the entire CAS customer lifecycle, including transition, stabilization, operations, and offboarding. You will be responsible for managing the budget, ensuring service quality, and driving growth throughout the engagement.
What you bring:
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Bachelors degree in IT and Business Management, Engineerings or a related field
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3 years of experience in customer account services, relationship management, or a similar role
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3 years of hands:on experience in at least one SAP Solution Area (e.g : S/4 Hana : FI, MM, SuccessFactors, BTP...)
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3 years experience in leading (global) teams as project manager
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Solid Knowledge in SAP Portfolio and Offerings
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Solid experience in SAP Implementation Projects / Project Management and/or Managed Services
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Excellent documentation, communication, facilitation and interpersonal skills
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Strong problem:solving capabilities in complex environments
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strong customer orientation, result driven and execution focus
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De:escalation skills
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English is a must
Meet your team :
Within Adaption Services Center (ASC), the Cloud Application Services (CAS) team is responsible for delivering high quality services to our RISE customers post go live especially in the operations phase.
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end:to:end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 milli
Job Type: Permanent