Executive - Customer Relationship - Healthcare (3-5 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

Role Overview :As the Customer Relationship Manager at Care.fi, you will be the primary point of contact for patients enrolling in our platform, playing a crucial role in managing relationships with patients, hospitals, and hospitals staff. This role requires excellent communication skills, a strong work ethic, and the ability to manage multiple stakeholders across various levels. Experience in insurance systems and claims management within India will be a strong advantage.Key Responsibilities :- Serve as the first point of contact for patients enrolling in our platform, guiding them through the medical loan process and claim management.- Work closely with hospital staff and KOLs to collect necessary documentation, counsel patients, and ensure a seamless end-to-end process.- Manage day-to-day operations, including mandate creation, LBA completion, settlement, and recovery, while maintaining a high level of patient satisfaction.- Ensure timely turnaround (TAT) of cases and coordinate with hospital stakeholders for smooth operations.- Provide training to hospital teams on the Care.fi platform and act as a liaison for continuous process improvement.- Collaborate with BU heads to offer input on product improvements and assist in the development of new services based on client feedback.- Troubleshoot issues that arise during the process and ensure solutions are implemented swiftly.Who You Are :- Excellent Communication Skills : You have strong verbal and written communication skills, are empathetic, and can handle complex conversations with patients, hospital staff, and key stakeholders effectively.- Customer-Focused : You have prior experience in customer success or sales, with a track record of building strong relationships with clients.- Detail-Oriented & Organized : You are thorough, can multitask effectively, and are committed to following up on all cases to ensure smooth completion.- Problem-Solver : You are proactive and capable of troubleshooting issues that may arise, adapting quickly to different situations.- Technology Savvy : You are proficient in Microsoft Office and comfortable using technology to streamline operations. (ref:updazz.com)

Payroll Type : Permanent