V Mart - Manager - Customer Relationship Management (8-12 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

Manager - Customer Relationship ManagementResponsibilities:1. Collecting and Analyzing Customer Data : They gather and analyze data to understand customer behaviour and preferences.2. Using CRM Systems : Utilize CRM software to manage customer relationships effectively.3. Developing New Ways to Meet Customer Needs: They explore innovative approaches to enhance customer satisfaction.4. Handling Customer Complaints : Addressing complaints promptly and ensuring positive experiences.5. Overseeing Interactions : They manage interactions between customers and team members, such as Customer Service Representatives.6. Retention and Marketing Campaigns : Creating and executing retention campaigns and marketing strategies to attract new customers.7. Collaborating Across Teams : Working with sales, marketing, customer service, and operations teams.8. Monitoring and Managing Online Presence : ORM oversees social media accounts for the company s brands, ensuring positive engagement with the audience.9. Responding to Reviews and Queries : Replies to customer reviews, queries, and complaints promptly, conveying that the company values customer feedback. (ref:updazz.com)

Payroll Type : Permanent