Telesales Role (2-4 Yrs) Mumbai (Telesales/Inside Sales/BPO)

Job Description :- The agent will answer/make all incoming/outgoing calls to customers who has shown interest in our product, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information.- The agent will be a member of the primary contact team for the interested customers in the products we offer through social media platform and will be responsible for assisting them over the phone.- The agent will also inform customers of the product terms and features and project a professional company image through voice and online interactions.Responsibilities : - Answer incoming/outgoing calls and respond to customer s emails - Pitch our product information and features to the customers and onboard the customer. This is a target driven role - Managing and resolving customer complaints - Identify and escalate issues to supervisors - Research required information using available resources - Research, identify, and resolve customer complaints using applicable software - Route calls to appropriate resources - Document all call information according to standard operating procedures - Recognize, document, and alert the management team of trends in customer calls - Follow up customer calls where necessary - Complete call logs and reports - OthersRequirements :- Relevant Experience : 2 years- CTC upto 30k per month- Stock Broking, Equity Markets, Fintech, Tele-calling, Sales Target, Digital Marketing (ref:updazz.com)

Payroll Type : Permanent