Associate - Customer Service (1-2 Yrs) Delhi NCR (After-Sales/Customer Service)

We Are Hiring for Customer Support Associate for a Voice ProcessMinimum Experience - up to 6 months and moreCandidate With Relevant Experience in BPO Industry Are PlusLocation : New DelhiOfferings : Up to 28 K CTCResponsibilities :- Answer incoming calls from customers regarding inquiries, and general support questions.- Assist customers in resolving their concerns efficiently and effectively, ensuring a high level of customer satisfaction.- Identify and escalate priority issues to the appropriate department or supervisor for resolution.- Document all interactions with customers accurately in the company s CRM system.- Follow up with customers to ensure their issues have been resolved satisfactorily.- Adhere to company policies and procedures while delivering exceptional service to customers.Requirements :- Excellent verbal communication skills- Previous experience in a customer service or call center role preferred but not required.- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.- Strong problem-solving skills and attention to detail.- Basic computer proficiency and familiarity with CRM software is a plus. (ref:updazz.com)

Payroll Type : Permanent