Executive - Customer Support (1-2 Yrs) Chennai (After-Sales/Customer Service)

- Customer Support Executive is the direct connection between the customer and company.
-They need to identify problems, analyse situations, and find appropriate solutions.
-They should be resourceful, proactive, and able to think critically to resolve customer issues effectively. empathise with the customer - in fact, it s a key component of great service - but keep it as upbeat as you can.
-Steer the conversation toward a positive outcome with use positive language. Focus on the solution.
-Thank customers for their patience, understanding, and valued loyalty. Stay calm.- Be an active listener.- Personalize the interaction.- Acknowledge your customer s emotions.- Use positive language.- Restate what they told you. (ref:updazz.com)

Payroll Type : Permanent