ESMSYS - Customer Care Role (0-2 Yrs) Ahmedabad (After-Sales/Customer Service)

Roles & Responsibilities:- - Handle inbound and outbound calls related to loans and subsidies - Address customer inquiries regarding loan products, application processes, status updates - Guide customers through the application process, including filling out forms and explaining required documentation.
-Assist customers in understanding eligibility criteria, interest rates, and loan terms.
-Escalate complex issues to higher authorities or specialized departments when necessary.
-Accurately input customer information into the CRM system - Maintain detailed records of customer interactions, comments, and complaints.
-Provide clear, concise, and accurate information to customers.
-Keep customers informed about the status of their applications and any required actions - Gather customer feedback on products and services - Report common issues and suggestions to improve service quality - Work closely with other departments - Participate in team meetings and training sessions to stay updated on product knowledge and customer service techniques - Utilize call center software, customer relationship management (CRM) systems, and other relevant tools effectively - Meet individual and team performance targets, including call handling time, customer satisfaction scores, and resolution rates - Continuously improve service quality through feedback and training. Skills and Qualifications: Communication Skills: Excellent verbal and written communication skills to interact effectively with customers Problem-Solving Skills: Ability to analyze issues and find solutions efficiently. Attention to Detail: Accuracy in data entry and documentation. Patience and Empathy: Ability to handle challenging customer interactions with patience and empathy. Technical Skills: Proficiency in using call center software and CRM systems. Financial Knowledge: Basic understanding of financial products, especially loans, and banking procedures. (ref:updazz.com)

Payroll Type : Permanent