Collegedunia - Customer Support Role (0-1 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

About your new company!!- Collegedunia is an education portal, matching students with the best colleges in India & abroad. We help in college research, examprep tips, application process &also provide insights on-campus life. Launched in 2014, we are the highest ranked portal by Similar Web in education.- We have also been awarded as - Best Educational Portal- by IAMAI in 2017, and listed by TechinAsia as Top 100 Startups in Asia. Collegedunia is fueled by the energy of over a 1000 individuals having an average age around 25 years. The talent pool comprises data analysts, engineers, designers, writers, managers, marketers, which is increasing at 10% every month.- Collegedunia Sees fastest growth amongst peers- Report 92Cr Revenue in FY20-21 Featured in LiveMint evenue-infy2021-11627909879747.htmlTo Know More About Us: gital-awards2017/article9538122.eceWork Culture: your new role:Key Responsibilities:Feedback Collection: Gather customer feedback and share with internal teams (e.g. Operations, Sales, product development, marketing) to facilitate improvements in products and services. Relationship Management : Build sustainable relationships and trust with customer accounts through open and interactive communication.Problem Solving : Identify and assess customers needs to achieve satisfaction. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up internally to ensure resolution.Process Improvement : Continuously look for ways to improve the customer service process and enhancecustomer satisfaction.Reporting : Keep records of customer interactions, process customer accounts, and file documents. Prepare reports on customer satisfaction and feedback trends.Requirements:Education - GraduateExperience - Min 1 years of work experience in a similar roleCommunication Skills : Excellent English communication skills, both written and verbal. Ability to articulate thoughts effectively with customers and team members.Problem-solving Skills : Strong problem-solving skills and the ability to think analytically while working in a fastpaced environment.Empathy : Ability to empathies with and priorities customer needs.Patience : High level of patience and ability to handle stressful situations calmly and with a positive attitude.Technical Skills : Familiarity with CRM systems and practices. Comfortable using computers and learning new software.Teamwork : Ability to work well in a team and support fellow team membersSalary : Upto 3lpa (ref:updazz.com)

Payroll Type : Permanent