Barrownz Group - Telecaller/Customer Service Role (1-4 Yrs) Lucknow (Telesales/Inside Sales/BPO)

Responsibilities :Respond to Customer Inquiries : Address customer questions and concerns via phone, email, chat, or in-person.Resolve Issues : Handle complaints, process returns, and provide solutions to customer problems.Process Orders : Receive orders, calculate charges, and process payments.Maintain Records : Keep detailed records of customer interactions and transactions.Collaborate with Teams : Work with sales and other departments to improve customer service strategies.Monitor Satisfaction: Track customer satisfaction levels and report feedback to management.Qualifications : Communication Skills : Strong verbal and written communication abilities.Problem-Solving : Ability to handle various customer issues and provide effective solutions.Multitasking : Comfortable managing multiple tasks and using different customer service tools.Patience and Empathy : Ability to remain calm and patient, especially under pressure.Experience : Previous experience in customer service or a related field is often preferred. (ref:updazz.com)

Payroll Type : Permanent