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Hike Education - Customer Support Role (1-2 Yrs) Gurgaon/Gurugram/Delhi NCR (After-Sales/Customer Service)

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by Updazz.com
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Job Specifications
Employment Type Full time jobs
Minimum Experience 1 yr
Job Description
- Completing end to end Targets.- Outbound call process (min. 100 - 150 calls in a day)- Fetching out References.- Completing 2 hours connected call duration by the day end.- Responsible for the student Help/issues over calls.- Grievance handling/query handling based on the academics and curriculum.- Fetching out References and taking feedback from the students.- Handling escalations & cancellation of students, working towards retention.- Provide accurate, valid and complete information by using the right methods/tools.- Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. (ref:updazz.com)

Payroll Type : Permanent
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About Employer
Updazz.com (Registered since July-2017)
HIKE EDUCATION
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