Customer Service Role - Outbound Voice Process - BPO (1-3 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

Responsibilities:- Make outbound calls to potential or existing customers to provide information about products or services, or to resolve issues.- Maintain customer records by updating account information.- Handle customer inquiries and complaints in a courteous and professional manner.- Achieve individual and team sales targets.- Keep records of calls and sales, and note useful information.- Follow communication scripts when handling different topics.- Go the extra mile to meet sales quota and facilitate future sales.Skills Required :- Excellent communication and interpersonal skills.- Ability to handle rejection and remain motivated.- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.- Ability to learn about products and services and describe/explain them to prospects.- Outstanding negotiation skills with the ability to resolve issues and address complaints. (ref:updazz.com)

Payroll Type : Permanent