KrazyBee - Escalation/Customer Service Specialist (2-6 Yrs) Bangalore (After-Sales/Customer Service)

- Handle escalated customer inquiries and issues that cannot be resolved at Level 1 support.- Analyze and troubleshoot complex technical problems related to our products and services.- Communicate effectively with customers to understand their concerns and provide timely updates on issue resolution.- Collaborate with internal teams, including product development and engineering, to resolve escalated issues.- Document all interactions, issues, and resolutions in our support ticketing system.- Assist in developing and maintaining a knowledge base for common issues and resolutions.- Provide feedback on recurring issues to help improve products and support processes.- Train and mentor Level 1 support staff on advanced troubleshooting techniques and customer interaction. (ref:updazz.com)

Payroll Type : Permanent