Executive - Customer Experience (1-3 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

As a Customer Experience Executive in a fast-paced E-Commerce industry, you will play a key role in enhancing customer satisfaction and ensuring a seamless shopping experience. Your responsibilities will include:- Managing customer queries and concerns across multiple channels (email, phone, chat).- Handling order-related issues, returns, exchanges, and refunds efficiently.- Ensuring timely resolution of customer complaints while maintaining high-quality communication.- Collaborating with various teams (logistics, operations, and marketing) to provide solutions.- Continuously monitoring customer feedback and recommending improvements to processes and services.- Assisting with data analysis to track customer experience metrics and reporting on key performance indicators (KPIs).- Supporting promotional campaigns by addressing customer-related queries during peak periods.- Contributing to the creation of a customer-centric culture within the organization.Key Skills:- Strong communication and interpersonal skills.- Customer-focused with the ability to handle difficult situations with professionalism.- Problem-solving skills and attention to detail.- Familiarity with CRM systems and e-commerce platforms.- Ability to work in a fast-paced environment with tight deadlines. (ref:updazz.com)

Payroll Type : Permanent