Academic Advisor - Customer Service - Edtech (1-2 Yrs) Bangalore (Sales Management)

HIRING!!Academic AdvisorQualification - MBA is MandatoryLanguages - Excellent communication in EnglishSalary range - upto 45k in hand- Should have minimum 1 years of exp in customer support in Edtech or any industry.- Handling escalation regarding the course- Academic AdvisorKey Activities & Responsibilities :- To act as an interface between the Student and the University departments.- To track and communicate students, their academic progress, submission requirement and its status, in accordance with the University session calendar.- To handle both academic and administrative related (such as fee payment, LMS) student queries via calls, emails, and chat.- To facilitate in addressing students with their semester - subject related queries.- To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to answer students specific requirements/queries and also receive inbound calls whenever required to address student s queries and respond to their emails.Profile Required :- Post-Graduation from a recognized University in Management or Commerce or Journalism or Computer Applications/Information Technology Stream.- 1-2 years Experience in academics/student counsellingSkill & Knowledge :- Good knowledge of a University Academic Processes- Interpersonal and organizational skills- Knowledge of ticketing system & any CRMCompetencies :- Verbal, Listening and Written communication skills (ref:updazz.com)

Payroll Type : Permanent