Advansoft - Executive - Customer Service (1-5 Yrs) Chennai (After-Sales/Customer Service)

- Handle outbound and inbound calls to address customer inquiries, provide information, resolve issues, and ensure customer satisfaction.- Communicate clearly and effectively, both verbally and in writing.- Maintain high standards of grammar, sentence construction, and pronunciation.- Accurately document all customer interactions and follow-up actions in the company s CRM system.- Work efficiently in a fast-paced environment and manage multiple tasks simultaneously.- Adapt to rotational shifts and be flexible with working hours, including weekends and holidays.- Participate in ongoing training and development programs to improve product knowledge and customer service skills.- Collaborate with team members and other departments to ensure a seamless customer experience.Requirements :- Proven experience in handling outbound and inbound calls.- Excellent communication skills, both written and verbal, with strong grammar, sentence construction, and pronunciation.- Ability to join immediately.- Willingness to work 5 days a week with 2 days rotational offs.- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.- Strong problem-solving skills and the ability to think on your feet.- Proficiency in using CRM software and other customer service tools.- High school diploma or equivalent; a college degree is preferred.Desired Skills :- Previous experience in a customer service or call center role.- Ability to handle difficult or irate customers with patience and professionalism.- Strong organizational skills and attention to detail.- Ability to work independently and as part of a team.- Quick learner with a positive attitude and a passion for providing excellent customer service. (ref:updazz.com)

Payroll Type : Permanent