Executive - Customer Service - Electronic Manufacturing Firm (2-4 Yrs) Bangalore (After-Sales/Customer Service)

Seeking an Experienced Executive in Customer Service for a Leading Electronic Manufacturing Company in Bengaluru, Karnataka.Job Title : Executive - Customer ServiceQualification : Graduate - Any disciplineExperience : 2 - 4 Years Location : BengaluruReports To : Sr Executive - Customer ServicePurpose of Position :- Overall Responsibility of Customer Service for the assigned accounts (Inside Sales - SCH)Specific Responsibilities :- Handle customer support via calls, emails, and tickets.- Check purchase orders via EDI, analyze backlog orders, and provide necessary inputs.- Ensure shipment expedites/cancellations as requested.- Coordinate shipment plans with planning and warehouse teams.- Address routine queries on quality, logistics, deliveries, and cancellations.- Interact with relevant departments for SCH satisfaction.- Create sample, manual EDI, and scrap orders within 24-48 hours.- Track and monitor 3rd party inventory shipments.- Ensure compliance with quality system procedures and EMS requirements.- Identify environmental aspects and significant impacts in the area of working.- Establish EMS objectives and programs.- Comply with all company policies and procedures.- Support company focal points as required.- Handle other projects/work assigned by management.- Participate in GLSS activities as assigned.- Work with SCH, production planners, and logistics team for maximizing sea freight initiatives.- Manage sample orders for intercompany requirements.- Prepare daily/weekly MIS for interco bookings, overdues regarding freight and lead time.- Create scrap sale orders, process purchase returns, and manage asset and non-asset sales.- Handle 3rd party CRD.- Review SPQ/MLQ with intercompany to load orders in multiples of SPQ/DU.Job Specification :- Experience : 2-3 years in customer support, order management in SAP, supply chain management- Good communication skills (verbal and written)- Strong interpersonal and negotiation skills with cross-functional teams- Proficient in Microsoft Office (Excel, Word, PowerPoint)- Ability to work under pressure- Knowledge of statutory requirements and commercial terms related to export sales- Understanding of logistics processes- Special Skills : SAP SD knowledge preferred, Supply Chain LogisticsInterested candidates can share your resume and reach me directly at 8553871400. (ref:updazz.com)

Payroll Type : Permanent