IWash - Executive/Relationship Officer - Telecallling (1-3 Yrs) Lucknow/UP (Telesales/Inside Sales/BPO)

Job Description : Relationship Officer/Telecalller executive Location : Work Form Home Working Hours : 10:00 AM - 7:00 PMWeekly Off : 1 Wednesday Salary : 15000 per month IncentivesJob Summary :We are looking for a dynamic and engaging Relationship Officer to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with our clients, ensuring they have a positive experience with our services. This role requires excellent communication skills in both Hindi and English.Key Responsibilities :- Client Communication : Engage with clients via phone, email, and in-person meetings to understand their needs and provide them with appropriate solutions.- Client Relationship Management : Build and maintain strong, long-lasting client relationships by understanding their needs and ensuring a high level of customer satisfaction.- Feedback Handling : Address client queries and complaints promptly and effectively, turning any negative feedback into a positive experience.- Follow-ups : Conduct regular follow-ups with clients to ensure they are satisfied with our services and to identify opportunities for upselling or cross-selling.- Reporting : Maintain detailed records of client interactions, feedback, and issues, and report these to the management.- Languages : Proficiency in Hindi and English (both written and spoken) is mandatory.- Communication Skills : Excellent verbal and written communication skills, with the ability to communicate effectively with diverse clients.- Customer Service Orientation : A strong commitment to providing excellent customer service and the ability to handle challenging situations with patience and professionalism.- Interpersonal Skills : Ability to build rapport with clients and manage relationships effectively.- Problem-Solving Skills : Strong problem-solving abilities and the capability to turn negative experiences into positive ones.- Time Management : Good organizational and time management skills to handle multiple client interactions and follow-ups efficiently.- Adaptability : Ability to adapt to different client needs and tailor communication styles accordingly.Benefits :- Competitive salary with performance-based incentives.- Opportunity for career growth and development within the company.- Friendly and supportive work environment. (ref:updazz.com)

Payroll Type : Permanent