Area Service Manager - Automobile/Electric Vehicle (5-10 Yrs) Hyderabad (After-Sales/Customer Service)

We are seeking an experienced and proactive Area Service Manager to join our team in Hyderabad. The ideal candidate will have 5 to 10 years of experience in service management, with a background in the automobile or electric vehicle (2W) industry. You will be responsible for overseeing service operations, ensuring customer satisfaction, and managing service teams within the assigned area.Key Responsibilities :- Service Operations : Manage and oversee daily service operations, ensuring efficient and effective delivery of services to meet customer expectations.- Team Leadership : Lead, mentor, and support the service team, providing guidance and training to enhance their skills and performance.- Customer Satisfaction : Ensure high levels of customer satisfaction by addressing and resolving service-related issues, complaints, and feedback promptly.- Service Quality : Monitor service quality and performance metrics, implementing improvements and best practices to enhance service delivery.- Process Improvement : Identify and implement process improvements to streamline service operations, reduce costs, and increase efficiency.- Inventory Management : Oversee the management of service parts and inventory, ensuring availability and proper stock levels for efficient service operations.- Training and Development : Conduct training sessions for service staff on technical skills, customer service, and company policies.- Compliance : Ensure adherence to company policies, industry regulations, and safety standards in all service operations.- Reporting : Prepare and present reports on service performance, customer feedback, and operational metrics to senior management.- Coordination : Collaborate with other departments, such as sales and logistics, to ensure seamless service integration and support.Requirements :- Experience : 5 to 10 years of experience in service management, with a background in the automobile or electric vehicle (2W) industry preferred.- Skills : Strong leadership, organizational, and communication skills, with the ability to manage and motivate a service team.- Technical Knowledge : In-depth understanding of service operations, technical troubleshooting, and industry standards.- Education : Bachelor s degree in Engineering, Business Administration, or a related field.- Notice Period : Available to join within 15 days or immediately.What We Offer :- Competitive Salary : Attractive salary package based on experience and qualifications.- Career Growth : Opportunities for professional development and career advancement within the company.- Work Environment : A supportive and dynamic work environment in Hyderabad. (ref:updazz.com)

Payroll Type : Permanent