Executive - Customer Support (1-5 Yrs) Any Location (After-Sales/Customer Service)

Job Title : Customer Support Executive (Work from Home)Location : Remote (Work from Home)Job Type : Full-time Experience : Minimum 1 year in customer supportSalary : Competitive, based on experienceAbout Us : Our Company is a leading company dedicated to providing exceptional service and support to our customers. We pride ourselves on fostering a collaborative and supportive work environment. As we expand our team, we are looking for a dedicated and experienced Customer Support Executive to join us in delivering top-notch service from the comfort of your own home.Job Responsibilities :- Provide exceptional customer service via phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.- Maintain detailed and accurate records of customer interactions and transactions.- Troubleshoot and resolve product or service-related issues efficiently and effectively.- Collaborate with team members and other departments to address customer needs and enhance service delivery.- Follow company policies and procedures to ensure consistency in service.- Stay updated with product knowledge and company updates to effectively assist customers.Requirements :- Minimum of 1 year of experience in a customer support or related role.- Excellent verbal and written communication skills.- Strong problem-solving abilities and a customer-focused attitude.- Proficiency in using customer support software and tools.- Reliable personal laptop with up-to-date operating system and antivirus software.- High-speed internet connection with a stable Wi-Fi network.- Quiet and professional home office environment.- Ability to work independently with minimal supervision.Preferred Skills :- Experience with [specific tools or platforms relevant to your company, if any].- Multilingual abilities are a plus.Benefits :- Flexible work hours.- Competitive salary and performance-based incentives.- Health, dental, and vision insurance options.- Opportunities for professional growth and development.- Supportive and inclusive remote work culture. (ref:updazz.com)

Payroll Type : Permanent