Site Manager : TIO

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
NOC Technical Infrastructure Management Engineer
Job ID: 35043
Job Level: PT1 Core/ Advance
Job Location:Gurugram/ Bangalore
Function:COO
Employment Type: Permanent
Working pattern: Hybrid
Why we need this role:
At Colt we are changing the perception of our business and industry sector. As part of this transformation we are growing new services and teams to facilitate and drive the business to the next level.At Colt we are changing the perception of our business and industry sector. As part of this transformation we are growing new services and teams to facilitate and drive the business to the next level.
Colt provides world:classnetwork and communications services to information:intensive businesses across Europe, Asia and North America.With local market understanding and global reach : Colt is big enough to deliver and small enough to care.
In today 's world, great businesses must be secure, resilient, scalable and above all : connected.
What you will do:
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Ability and willingness to work in 24X7 shifts to ensure Event and Incident process operative
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Monitor infrastructure alarms through remote monitoring platform and BMS
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Manage the incident life cycle process from detection to closure
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Record and classification of Incidents and liaise with Site Ops to determine correct priority to undertake required efforts to restore service as quickly as possible
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Prepare and release communication to Customer and Business via appropriate templates within SLA / OLA
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Coordinate / Follow:up with site team to investigate and diagnose Major Incidents to resolve within SLA
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Consistent update / closure of open incidents in Ticketing tool
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Regular KPI monitoring of the incident Management system ensuring adherence to contractual SLA / OLA 's are achieved
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Escalate Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Team Lead/Manager
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Support in Incidents resolution and jeopardy Management activities
What we 're looking for:
Experience:
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3:5 years in Remote Infrastructure environment for Event and Incident Management
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Knowledge on Data Centre infrastructure and DC Tier specifications
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Experience of 24X7 working
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Incidents life cycle aspects.
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Understanding of SLA, OLA, and MTTR
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Ability to write Incident Reports, RFO and IR
Knowledge and Skills
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Good communication and analytical skills
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Eager to take new tasks and Fast learner
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Positive approach and Innovative
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Awareness of Documentation
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Awareness of Microsoft Office
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Excellent Team player
Skills
Building and Managing Teams
Supervisory Leadership
Infrastructure Design
Cabling Standards
Project Management
Foreign Languages
Education
A bachelor 's degree in electrical or mechanical engineering or a relevant fieldWhat we offer you:Looking to make a mark?
At Colt, you 'll make a difference. Because around here, we empower people. We don 't tell you what to do.
Instead, we employ people we trust, who come together across the globe to create intelligent solutions.
Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.
We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.
Diversity and inclusion
:Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you 'll be encouraged to be yo
Job Type: Contractor