F And A Operations Processing Analyst

Job Details:
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Supports the manager in the achievement of project milestones and team goals
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To support the day:to:day activities of a group of employees along with the Manager
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Utilizes best practice processes around work assignments, Project management and quality of output while maximizing overall team 's performance
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Provide ideas to improve efficiency, quality and services of ongoing projects/processes
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Significant portion of time still spent on performing work of the team
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Regularly review the work of team members
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Identifies opportunities for improvement; recommends possible training opportunities
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Monitors the team in meeting or exceeding contractual and service level obligations to customers
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Understands customer 's needs and translates to appropriate solutions
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Ensures accurate and timely processing of transactions to meet and exceed customer SLA
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Adhere to all appropriate and agreed standardized processes and procedures
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Acting as the Subject Matter Expert for the team
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Conducting and leading the training programs based on business needs
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Attending team meetings and customer calls to gather feedback and updates
Job Requirements and eligibility Criteria:
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5 Years of experience in Banking BPO is preferred
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University degree or equivalent that required 3 years of formal studies of the Accounting and Commerce Graduates
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Minimum of 2 years of Team handling is a Mandatory
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Excellent understanding or an SME of KYC/AML/CDD experience in a banking process
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Experience in Screening, Fraud investigation, Transaction Monitoring or Account Operations is preferrable
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Good interpersonal Skills
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Good Oral and Communication skills
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Ability to work scheduled shifts which would include weekends
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Ability to communicate (oral/written) effectively in English to exchange information with our client.
Job Type: Permanent