Officer - Customer Delight/Support (1-3 Yrs) Bangalore (After-Sales/Customer Service)

About this roll- (Responsibilities) :- Overseeing customer inquiries related to subscriptions, service agreements, and accounts via email and Salesforce tickets- Carefully investigating inquiries concerning contracts, billing charges, or fees- Providing clear and courteous information with a helpful and understanding approach to customer requests- Proactively addressing customer credit requests and making necessary account revisions to enhance satisfaction with Toast POS- Collaborating closely with various teams and departments to ensure an exceptional customer experience- Demonstrates an understanding of the characteristics of fraud cases and effectively takes the required measures to resolve them.- Dedicated to ongoing improvement through active involvement in initiatives to enhance customer programs and experiencesDo you have the right ingredients? (Requirements) :- 1-3 years of customer service experience, working with customer billing inquiries and account management- SaaS background preferred- Experience in using Salesforce- Strong abilities in teamwork, communication, and collaboration for effective interaction with colleagues and customers- Easily adapting to a dynamic, fast-paced setting- Detail obsessed and a willingness to handle various tasks while ensuring efficiency (ref:updazz.com)

Payroll Type : Permanent