Executive - Customer Support (1-3 Yrs) Chennai (After-Sales/Customer Service)

Key Responsibilities :Customer Interaction :- Handle incoming calls from customers promptly and professionally.
-Provide information about products, services, and company policies.
-Address customer inquiries, concerns, and complaints effectively.Issue Resolution : - Troubleshoot and resolve customer issues or complaints in a timely manner.
-Escalate complex issues to appropriate departments for further investigation.Data Entry : - Accurately and efficiently input customer information and details into the company s database.Product Knowledge : - Stay informed about the company s products, services, and promotions to provide accurate information to customers.Quality Assurance : - Adhere to established call centre protocols and quality standards.
-Ensure compliance with company policies and procedures.Multitasking : - Handle multiple tasks simultaneously, such as managing calls, navigating computer systems, and updating customer records.Team Collaboration : - Collaborate with team members and other departments to resolve customer issues and improve overall customer satisfaction.Documentation : - Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.Adaptability : - Adapt to changes in product offerings, policies, and procedures, and effectively communicate these changes to customers. (ref:updazz.com)

Payroll Type : Permanent