Assistant/Deputy Manager - Customer Service/Operations - Telecom (2-10 Yrs) Hyderabad (After-Sales/Customer Service)

Job Summary : We are seeking a dynamic and detail-oriented Assistant/Deputy Manager - Operations : Customer Service to join our team in Hyderabad. The ideal candidate will excel in managing customer service operations, driving process improvements, and leading a team to deliver exceptional customer experiences.Key Responsibilities :1. Customer Service Excellence :- Ensure prompt and effective handling of all customer inquiries and complaints.- Monitor customer interactions to maintain service quality and adherence to company policies.- Develop and implement customer service policies and procedures to enhance customer satisfaction.2. Operational Efficiency :- Assist in managing the daily operations of the customer service department.- Analyze data to identify trends and areas for improvement.- Prepare reports on performance metrics and customer feedback to drive operational efficiency.3. Process Improvement :- Collaborate with cross-functional stakeholders to develop and implement strategies for improving customer service processes.- Stay updated on industry trends and best practices to ensure continuous improvement.4. Customer Engagement :- Foster positive relationships with customers by ensuring their needs are met and expectations exceeded.- Address escalated customer issues and follow up to ensure timely resolution.5. Team Management :- Conduct performance evaluations and provide constructive feedback.- Organize and lead team meetings to communicate goals, updates, and best practices.- Assist in recruiting, training, and supervising customer service staff to build a high-performing team.Skills :- Proficiency in Telugu, Hindi, and English- Expertise in Microsoft Office, especially Excel and PowerPoint- Basic data interpretation and analysis- Understanding of customer service technology- Team management and leadership skills- Strong communication skills (ref:updazz.com)

Payroll Type : Permanent