Fairdeal.Market - Customer Service Role - Retailer Support (1-2 Yrs) Gurgaon/Gurugram/Delhi NCR (After-Sales/Customer Service)

Fairdeal.Market, a consumer tech platform that allows businesses to reach consumers with a data-driven approach.Customer Interaction :- Respond to retailer s inquiries via phone, email, chat, and social media in a timely and professional manner.- Maintain relationship with top retailers and resolve customer concerns.- Provide accurate information about products and services, addressing retailer s concerns and resolving issues effectively.- Handle complaints, provide appropriate solutions, and follow up to ensure resolution.Problem Solving :- Identify and assess customers needs to achieve satisfaction.- Troubleshoot and resolve product or service problems by clarifying the customer s complaint, determining the cause, selecting, and explaining the best solution, and expediting correction or adjustment.- Escalate unresolved issues to the appropriate internal teams when necessary.Data Management :- Maintain customer records by updating account information.- Document customer interactions, process customer accounts, and file necessary documents.Team Collaboration :- Collaborate with team members to improve customer service and share knowledge.- Provide feedback on the efficiency of the customer service process and suggest improvements.- Work with the social media team to plan, shoot and deliver creative assets including videos at scale.- Ensure customer satisfaction and provide professional customer support. (ref:updazz.com)

Payroll Type : Permanent