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Unity Small Finance Bank - Technical Support Specialist (1-8 Yrs) Mumbai/Navi Mumbai/Thane (After-Sales/Customer Service)

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by Updazz.com
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Job Specifications
Employment Type Full time jobs
Minimum Experience 1 yr
Job Description
Job Description:- Handling Escalated tickets from the first line customer support team.- Be a POC for all ongoing mass failures.- Stakeholder management in order to get escalations addressed properly.- Maintaining all team related KPI s on an expected service delivery level- Supporting customer facing teams with any technical related queries.- Working in Helpdesk board to perform pre- investigation on issues, classify accordingly and assign to relevant internal / external team. (ref:updazz.com)

Payroll Type : Permanent
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About Employer
Updazz.com (Registered since July-2017)
UNITY SMALL FINANCE BANK LTD
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