HCL - Chat & Email Support Role - Walkin (1-5 Yrs) Hyderabad (After-Sales/Customer Service)

HCLTech is hosting a Mega Walk-In Drive for for Email & Chat Support (Adwords) HyderabadInterested candidates can come for Walk in interview on below mentioned address:Date : 14th & 15th September 2024Interview timing : 10:00 AM - 5:00 PMWALKIN Address : Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081Work Location : HyderabadContact Person : Shikha Tanwar (P) (7678561318) (Call/WhatsApp) &Rohit Abraham Roy (P) (9205045344) (Call/WhatsApp)Carry 1 Updated Resume & 1 ID Proof- Do not carry any laptop, pen drive, any storage devices or any electronic item- Qualification & Work Experience- 1-5 years of Experience (In Email / Chat Support)- Any GraduatePerks & Benefit:- Shift timings - Rotational Shifts- Working days - 5 days (Work from Office)- Week Offs - Sat-Sun Fix off- Cab Facility - Both Side- Full Time EmploymentJob Description : - Troubleshoot and resolve simple/medium/complex Ad Serving issues over email provide accurate resolutions- Ensure all individual metric goals set are met (ex CSAT, TRT(Total Resolution Time))..etc- Escalating the issues in a timely manner and work at a fast pace- Investigate and follow-up appropriately, or make judgments and escalate when necessarySkill requirement- Basic understanding of HTML, Javascript & CSS.- Knowledge of Technical Troubleshoot- Strong analytical skills- Proficient in English writing and speaking skills- Good spontaneous chat etiquettes.- Should willing to work in Night shiftsNice to have:- Experience in Digital Marketing and Campaign Management is an advantage but not a must have- Interact with clients to execute campaigns, help in campaign performance inquiries, reporting, forecasting etc.-If you Know someone who s perfect for this role? Share this post!! - (ref:updazz.com)

Payroll Type : Permanent