International Customer Service Executive (1-3 Yrs) Thane/Mumbai (After-Sales/Customer Service)

Location: Mira Road, Thane, BhayandarSalary: Up to - 35,000 per monthExperience: Minimum 1 yearJob Summary :We are looking for dynamic and customer-focused professionals to join our team as International Customer Service Executives. The ideal candidate will have at least one year of experience in a similar role and a passion for delivering exceptional service to customers across global markets.Key Responsibilities :- Handle inbound and outbound calls/emails/chats from international customers.- Resolve customer queries, complaints, and issues effectively and efficiently.- Provide accurate product and service information to customers.- Maintain a high level of professionalism and build a positive rapport with customers.- Achieve customer satisfaction and service level targets.- Maintain records of customer interactions, process customer accounts, and file necessary documentation.- Collaborate with internal teams to address and resolve customer concerns.Key Requirements :- Experience: Minimum 1 year in an international customer service role.- Communication Skills: Exceptional verbal and written communication skills in English.- Technical Skills: Proficiency in using CRM tools, MS Office, and related software.- Problem-Solving: Strong analytical and problem-solving abilities.- Flexibility: Ability to work in shifts and adapt to changing customer demands.- Location: Candidates must be able to commute to Mira Road, Thane, or Bhayandar.Benefits :- Competitive salary up to 35,000 per month.- Opportunity to work in a fast-paced, international environment.- Career growth and skill development opportunities. (ref:updazz.com)

Payroll Type : Permanent