Premium Network Services Lead Engineer

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Lead Engineer, Premium Network Services (Transmission)
Job ID: 34961
Job Level: PT1 Core
Job Location:Gurgaon/ Bangalore
Function:Chief Operations Office
Employment Type: Permanent
Working pattern: Hybrid
Why we need this role
To work within a team of highly experienced customer supporting engineers, with responsibility for resolving customer faults and problems occurring on Colt 's Transmission products and services. This includes end:to:end ownership, co:ordination and management of tasks assigned to other teams and network partners.
What you would do
- Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European Ethernet and optical Infrastructure and a range of TX services according to product SLAs, up to 3rd Level Support.
- Knowledge or experience with interfacing into Optical and Ethernet:based Networks would be advantageous
- Participate in a 24/7 shift pattern
- Have full knowledge of customers bespoke networks and services
- Providing a professional interface to customers, acting as a Single Point of Contact for all their issues.
- Build and maintain working relationships with key interconnect partners and vendors
- Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre
- Maintain a clear and accurate record of events throughout a fault duration utilising Colt 's Remedy based Fault Management System and provide regular updates as and when required
- Resolve or escalate faults as appropriate, according to product SLAs
- Technical report generation for customer RFO/RCA requests
- Technically manage software upgrades in co:ordination with vendor and Colt teams involved
What are we looking for
- Direct experience in Transmission Services and Technologies
- Good understanding and proven troubleshooting experience in some of the following: SDH, PDH, MSP, PCM, Ethernet, WDM, DWDM, TDM, ADM, DCS, DXC
- Proven working experience with some of the following vendors and their associated transmission equipment and management systems: Marconi, ALU, Lucent, Nortel, Nokia, NSN, Siemens, Overture, Adva, Infinera, Aspen, Netcool, Smarts
- An understanding of IP Fundamentals and various Protocols, including OSPF, ISIS, EIGRP, RIP and BGP
- Understanding the provisioning and maintaining of IP, Ethernet and Optical services across Backbone Networks
- Excellent knowledge of LAN (Ethernet) based products
- Experience of one or more of the following Network Management and Support systems: Netcool, SMARTS, CiscoWorks, InfoVista, TACACS, Vendor Specific Element Managers.
- Experience in working with global providers, NOC and Field operators for technical issues
Must be able to speak and write fluent in English, second European language would be an advantage
Desirable Skills and Qualifications
- Experience of diagnosing and troubleshooting IP Access, MPLS and VPN solutions across a pan European network is desirable
- Formal IT qualification: CCNA, etc.
- Exposure to Juniper equipment and technologies
- Experience with ITIL
Skills
Network Operating Systems
Workflow Management
Data Analysis
Service Level Management
Network Operations Standards and Procedures
Network Operations Diagnostics
Education
A bachelor 's or master 's degree in Business, IT, Computer Science, Telecommunications or a relevant field
What we offer you:
Looking to make a mark?
At Colt, you 'll make a difference. Because around here, we empower people. We don 't tell you what to do.
Instead, we employ people we trust, who come together across the globe to create intelligent solutions
Job Type: Permanent