Pemlix - Associate - Customer Service (0-3 Yrs) Kolkata (After-Sales/Customer Service)

Pemlix is currently hiring for International UK Outbound processRole Description :We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate for our International UK Process. The ideal candidate will possess excellent communication skills, problem-solving abilities ,and a commitment to delivering exceptional customer service.Responsibilities :- Respond to customer inquiries and provide information about products/services in a professional and timely manner.- Handle and resolve customer complaints, ensuring customer satisfaction and retention.- Collaborate with internal teams to address customer needs and escalate complex issues when necessary.- Utilize effective communication skills to assist customers across various international regions.- Maintain accurate and detailed records of customer interactions in the CRM system.- Stay informed about product/service updates and industry trends to better assist customers.- Adhere to company policies and procedures to ensure consistency in service delivery.Requirements :- Fresher and Experienced candidate with Previous experience in customer service, preferably in an International process.- Excellent verbal and written communication skills in English.- Strong problem-solving abilities and the capacity to handle challenging situations calmly.- Familiarity with CRM software and other customer service tools.- Ability to work in a dynamic and fast-paced environment.- Flexibility to work in shifts to accommodate international time zones.- Positive attitude and a commitment to providing exceptional customer service.- Training will be provided by the company.- It is a fixed work from office profile.- Fixed Day Shift- Fixed Salary Incentives PF Benefits. (ref:updazz.com)

Payroll Type : Permanent