MV Hospital For Diabetes - Executive - Front Office (2-4 Yrs) Chennai (After-Sales/Customer Service)

1. To assist the Branch Manager on day to day administration and reception activities.2. To fix appointment by phone, in person, E- mail.3. To maintain the registers.- Branch appointment register- Pharmacy register- Doctors address register- Register for calling outside consultant4. To Maintain files- Corrspondence file- Appointment File5. To answer the enquires of patients in person or by letters, mail,whatsapp.6. To maintain accounts of pharmacy cash, petty cash.7. Collection cash to be deposited to the bank on a day to day basis & maintain a record for verification.8. To coordinate with Royapuram for fixing admissions.9. To send reports and letters by courier and Whatsapp.10. To enter the review appointment dates in the computer then and there.11. To call outside consultant for outpatients opinion.12. To fix review appointment dates for outgoing patients.13. To cancel appointments through phone whenever consultant goes for leave.14. To change old files.15. To do Tele call, High HBA1C calls, Confirmation calls, Missed appointment calls.16. To fix online consultation and home blood collection.17. To answer enquires made by patients and attendants.18. To receive and send e-mails for appointments19. To give information s to the patients about the offer packages, senior citizen and privilege card.20. To direct patients to the pharmacy for purchasing medicines, yoga CD, books.21. To do registration work at the reception.22. To make necessary entry of test/investigations/procedures/medical fees against the respective patient in the computer.23. To raise, prepare and print necessary bill for respective patients.24. To send corporate letters and bill copies to Royapuram billing department.25. Responsible to maintain all relevant Records/Registers/Files/Documents as per requirement and ensure it is kept in a safe custody and retrived as and when required.26. Responsibilities to implement and work in complicance with ISO:9..1:2008/NABH Management system activities and any other accreditation system which is in force from time to time regarding outpatient department for maintaining respective procedures/records/register etc for the management system.27. To cross check the any due from patients.28. To use swiping machine properly and check every transaction and end of the day transaction summary should take and check with credit card collection Account.29. To coordinate with accounts department for online payment.30. Daily sales report, op bill copies, deposited challan,pharmacy report, Pantry report and settlement slip to be send to account department after verification with branch Manager.31. Manager need to check serial no of billing in OP, Pharmacy end of day last number and first bill no of following day - Daily.32. To do pharmacy sales when the pharmacist have a duty at Adyar33. To do pantry items to be billed on the same day.34. You have to maintain the set targets by the management on a monthly basis.35. Responsible for increasing the no. of foot falls in the centers by Internal and External Business development activities.36. To conduct camps and organize other marketing activities along with marketing team.37. To monitor and collect feedback from patients at Adyar38. Responsible to maintain all relevant records/registers/files documents as per requirements and ensure it is kept in a safe custody and retrieved as and when required. (ref:updazz.com)

Payroll Type : Permanent