Customer Success/Tech Support/Service Specialist - Voice Process - US (2-6 Yrs) Trivandrum/Thiruvananthapuram/Kerala (After-Sales/Customer Service)

Urgent requirement: Immediate Joiners PreferredTech Support (Customer Success/Support/Service) Specialists - Voice Process-USWFO- Technopark, TrivandrumNight shift. Pick up and drop from and to your door.Experience: 2 to 6 years Shift Timings : - 7:30 PM to 4:30 AM - 10:30 PM to 7:30 AM (Rotational Shift) - 24/7 Rotational shift Qualifications : Graduation in any stream Job Overview : Phykon is seeking dynamic and technically adept candidates to join our team as Technical Support Executives for a US-based project. The role involves providing top-notch technical and customer support through various communication channels. Responsibilities : - Respond promptly to customer requests via telephone, email, and chat.
-Maintain high levels of quality, productivity, and customer satisfaction.
-Appropriately escalate issues and coordinate with supervisors for timely resolution.
-Consistently meet productivity, quality, and sales targets.
-Log and report all customer issues in the customer relationship management (CRM) database.
-Promote sales of technology equipment and devices.
-Deliver an excellent customer experience and contribute to brand promotion. Requirements : Must Have : - A neutral English accent (free from Mother Tongue Influence/regional accents) - Exceptional verbal and written communication skills in English - Willingness to work in any shift within a 24/7/365 environment Good to Have : - Working knowledge of LAN/WAN, basic troubleshooting, and technical issues - Networking certifications (ref:updazz.com)

Payroll Type : Permanent