Croccle - Executive - Customer Service - Digital Marketing (1-6 Yrs) Pune (After-Sales/Customer Service)

Responsibilities:- Maintain and nurture strong relationships with existing clients to understand their needs and ensure satisfaction.- Understand client requirements, goals, and target audience to develop tailored marketing strategies that align with their objectives.- Collaborate with internal teams (creative, ads, social media, SEO, website, etc.) to develop and execute integrated marketing campaigns, ensuring timely and successful delivery.- Ensure client satisfaction by effectively managing expectations, addressing any concerns, and delivering high-quality deliverables within agreed-upon timelines.- Stay updated with industry trends, market insights, and competitor activities to provide strategic recommendations and guidance to clients.- Proactively identify opportunities for upselling and cross-selling additional services to existing clients, contributing to the company s growth.- Stay abreast of the company s services, capabilities, and offerings, effectively presenting and promoting them to clients.Requirements:- Bachelors/Masters degree in Engineering, Marketing, or a related field.- Proven experience as an account manager in a digital marketing environment.- Strong understanding of digital marketing strategies and solutions.- Excellent communication and interpersonal skills.- Ability to handle objections and provide effective solutions.- Experience in client retention and upselling. (ref:updazz.com)

Payroll Type : Permanent