Email Support Specialist (2-5 Yrs) Chennai (After-Sales/Customer Service)

We are looking for an experienced Email Support Specialist to join our team in Chennai. The candidate will be responsible for providing high-quality support through email, chat, and outbound calls to resolve customer issues. The role involves handling Level 1 (L1) and Level 2 (L2) support queries, ensuring timely and efficient responses to customer inquiries.Key Responsibilities :- Respond to customer queries through email in a timely and professional manner- Provide support via outbound calls and chat to resolve customer issues- Handle L1 and L2 support queries, escalating complex issues when necessary- Troubleshoot and resolve technical issues, ensuring customer satisfaction- Maintain accurate records of customer interactions and solutions provided- Collaborate with internal teams to resolve customer concerns effectively- Ensure adherence to service-level agreements (SLAs) and performance targets.Skills & Qualifications :- 2 years of experience in email, chat, and outbound call support- Strong written and verbal communication skills- Experience handling L1 and L2 support queries- Ability to multitask and manage time effectively- Problem-solving skills and attention to detail- Knowledge of customer service best practices- Bachelor s degree preferred but not mandatory (ref:updazz.com)

Payroll Type : Permanent