Executive - Customer Service (0-2 Yrs) Chennai (After-Sales/Customer Service)

1. Purpose Responsible for providing high quality service to all the customers as per the defined service parameters and coordinating with internal departments for timely pickup / delivery of shipments 2. Key Responsibilities Responsibilities - Conduct handling of inbound customer calls as per the defined standard operating procedures and in adherence to the customer service quality parameters - Conduct cross sales, TDD sales etc. on customer pickup requests to meet the defined sales targets - Record the pickup requests and coordinate with the pickup staff in a timely manner for conducting the pickups - Conduct resolution of customer queries pertaining to shipment enquiries, tracking of shipments, transit times etc. for delivery of shipments as per the defined standard operating procedures Additional Requirements -Language - HINDI & ENGLISH -Educational qualification - Minimum UG degree. (ref:updazz.com)

Payroll Type : Permanent